Below you’ll find answers to the questions we get asked the most about professional pet sitting and dog walking services.
Do you care for animals on holidays?
Our professional sitters work 365 days a year. For pet sitting visits that fall on a major holiday, we do charge an additional $10 per visit. The Holiday fee applies on New Year’s Eve, New Year’s Day, Easter Sunday, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day.
Note: 100% of this fee goes directly to your pet sitter as a thank you for spending the holidays with your pet(s).
**During the Thanksgiving & Christmas/New Year holidays, and also the week of Spring Break, there is a minimum of 3 visits for your reservation.**
What pets do you provide care for?
We love all pets! Our team of pet sitters offers services for dogs, cats, rabbits, certain reptiles, fish, birds, guinea pigs, hamsters, and more! Email us or call us for information.
What makes your pet care services different from the rest?
We go above and beyond to personalize our services in order to ensure your pets receive the best care possible! Our members all have a thorough background check and are pet CPR/First Aid certified. We have successfully served over 500 clients in the Austin area and proudly boast a 5-star rating on Google, as well.
What medications can you administer?
Our team is trained in both oral medications, thyroid creams and the administration of insulin shots.
I have more than one type of pet. Can your sitters check on them in one visit?
Absolutely! Our team is trained to handle and confidently care for a wide variety of pets so that you can be truly at ease when you’re away from home.
How do I know what type or how many visits and/or walking sessions my pet needs?
We understand how hard it can be to know exactly what your pet needs while you’re away. That’s why we provide our one-on-one consultations with our clients to discuss all the details of your home and your pet, which helps to ensure you choose the right service for you & your pet. Email us today to get started!
What happens in inclement weather or if the temperature is too hot/cold to walk my dog?
Rain or shine, our dog walkers will always make sure to show up to your home to take your pet out to potty! However, the weather may not always permit a safe walking environment (for your pet or others around them). In such cases, our team member will instead provide an engaging playtime and/or cuddle session instead.
Does your company walk more than one dog at a time?
We will only walk the dogs that are yours. We do not “pack walk” dogs. Meaning, pets that are not yours will not be joining us on our walks.
Does my sitter/walker provide any information to me about their visit?
Absolutely! You will receive visit information & a photo from your sitter/walker as each visit
comes to an end.
Is your company insured?
Yes! Stayin’ Home Pet Care is fully insured & bonded to provide you peace of mind that your
pet is cared for by a truly qualified and professional team and your home is safe.
What is your cancellation/refund policy?
A 72-hour advance notice is required for cancellations in order to receive a refund or credit. During our busy seasons of summer & the holiday season, there is a 1-week (summer) & a 2-week (holiday) advanced notice for cancellations required in order to receive a refund or credit.
What type of payment do you accept?
Stayin’ Home Pet Care accepts payment via credit card through our secure merchant account. For your convenience, we will keep your credit card on file in our secure system.
How does a sitter or dog walker enter my home?
With the exception of apartments, we do not take possession of client keys. You have a few options as to how you prefer we gain access to your home: 1. Front door or garage door keypad 2. Lockbox 3. Hidden key (WELL-hidden key!) 4. Sitter pick up/drop off for $12. If clients choose to use a keypad or lock box, a second key must be hidden on the property or with neighbors in the event of power outages, low battery issues or if the lock box will not open.